Refund Policy

Last updated October 2026. Grub Club sells digital vouchers, codes and tickets. Items are delivered electronically and are considered delivered the moment they appear on your order page or in your account.

All sales are final

Because codes are delivered instantly and can't be taken back once seen, we do not offer refunds, returns, exchanges or cancellations for any reason once an order has been delivered. Please check the product details, redemption steps and any expiry date before you buy.

If a code doesn't work

Open a support ticket with your order number and a screenshot of the error within 48 hours of delivery, and don't keep retrying the code elsewhere. We review every report. Any outcome is at our sole discretion; no refund, replacement or credit is guaranteed, and all sales remain final.

Chargebacks

Filing a chargeback or payment dispute on a delivered order instead of contacting support will result in your account being closed and any wallet balance forfeited. Please reach out to us first — we're happy to help.

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